Refund policy

Refund Policy

Effective Date: Novenber 22, 2023

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues, please review our refund policy below.

1. Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges

If you need to exchange an item for a different one, contact us. You will be responsible for any additional shipping costs.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to promptly replace the item or issue a refund.

5. Non-Refundable Items

Certain items are non-refundable such as due to hygiene reasons, including clearance or Final Sale Items.

6. Contact Us

If you have any questions on how to return your item to us, contact us at info@aura-tec.com.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.

Thank you for choosing AURA TEC.